CANADA | FLAT RATE $10 + FREE SHIPPING ON ORDERS OVER $75 | U.S. SHIPPING CALCULATED AT CHECKOUT - SHOP LOCAL

FAQ

About TasteBuds Boutique

How do you choose your artisans and designers?

All our artisans and designers are carefully selected to offer you excellent quality products.

They are local artisans and designers from whom you buy directly through our platform. Not only are we focused on local, but we also consider a range of factors such as sustainability, ethical products, transparent sourcing and food waste reduction to name a few. We also taste the products of our food artisans to make sure your taste buds remain awaken! 

There’s a product that I think you should carry, how do I request it?

We love discovering new products! Please email info@tastebudsboutique.com with your suggestion and if it meets our criteria, we’ll follow-up with the artisan or designer to have it listed on our platform.

Shopping on TasteBuds Boutique

Can I shop from multiple artisans and designers at the same time?

Absolutely. You can browse through our artisans and designers pages, searching for what you need either by type of product or by artisan and add the items you want to buy as you go along.

 

Your orders will be shipped directly with no intermediary. In some cases where products' shelf life is short, some products may be shipped separately by the artisan or designer to guarantee the freshness of the product. 

 

I have dietary restrictions and/or food allergies. Are all products safe?

 

Our artisans indicate on their products the list of ingredients and there are icons on the product pages showcasing food allergy safe elements.

Can I order as a guest?

You must sign-up and create an account to shop as you like. This will allow you to access your information and follow-up on your orders anytime.

Can I order by phone or through an email?  

All orders must be done through our website. We do not take phone orders at this time.

However, our site is mobile friendly and can therefore be used from a smart phone or tablet.

How is sales tax calculated?

For taxable products, the taxes to be paid are determined by your delivery address. They are calculated automatically as per the province you deliver to upon checkout.

How can I pay for my order?

We accept Visa, Mastercard and American Express.

Security & tracking

Will I get a receipt for my order? 

A receipt and confirmation of your order will be sent to you by email when you place an order.

How can I ensure my credit card information is secure?

We use secure online ordering via Shopify Payments which in turn uses the Stripe payment technology. For more details, please visit this page. Additionally, if you want to save your information by default, a notification code is sent to your mobile phone every time you return and place a new order

Shipping & delivery 

How does shipping work?

All orders are sent directly from us to you. However, in some cases where products' shelf life is short, those products may be shipped separately by the artisan to guarantee the freshness of the product. We use different courriers. The shipping method and timing may vary according to the type and shelf life of the product. 

Since your orders may come in a box, the courrier may safe drop the parcel at your door, or if you're not available, a notice for pickup will be left for you and it is your responsibility to pick-up your package.

If you have a community mailbox, your box will be delivered to your mailbox or a notice for pickup will be left for you if the box is too big, when it is shipped by Canada Post. In such case, it is your responsibility to pick-up your package within the timeframe provided to you.  

Do you ship outside Canada?

In addition to shipping throughout Canada, we also ship to the United States. All shipping rates outside Canada are calculated at checkout.

How can I track my orders?

You can check your shipment in your account, or by clicking on the tracking number provided to you. In case you have products that will ship from an artisan and from us, you may have multiple tracking numbers. 

Packaging 

What packaging materials do you use?

We are constantly looking for eco-friendly packaging solutions. We currently use recycled and recyclable materials for our boxes and fillers. Our tissue paper and our branded sticker are compostable. They are made with soy-based ink and the tissue is completely acid free and FSC Certified. Additionally, for every order made, a tree is planted in areas of need. 

We will continue exploring the possibility of having biodegradable materials as our packaging, where possible.   

Returns, refunds & exchanges

What is your return policy?

For food products

Food products that the artisan sells through the TasteBuds Boutique platform are not returnable by Customers. 

Replacement of damaged products

We undertake to replace any damaged delivered product to Customers who have provided a proof to this effect, namely a photo of the package and its damaged content to TasteBuds Boutique representatives. To replace the damaged product, we undertake to return the product to the Customer within five (5) business days following the receipt of the photo of the damaged product sent by the Customer. If the Customer has used the product despite having arrived damaged or the Customer does not provide a photo of the damaged product in its original box, we may then refuse to replace the product to the Customer.

Exchanges

For hygiene reasons, we do not exchange and/or replace the products of TasteBuds Boutique Customers, other than for the cases of damaged goods.

For non-food products

Replacement of damaged products

We undertake to replace any damaged delivered product to Customers who have provided a proof to this effect, namely a photo of the package and its damaged content to TasteBuds Boutique representatives. To replace the damaged product, we undertake to return the product to the Customer within five (5) business days following the receipt of the photo of the damaged product sent by the Customer.

If the Customer has used the product despite having arrived damaged or the Customer does not provide a photo of the damaged product in its original box, we may then refuse to replace the product to the Customer.

Exchanges

We undertake to exchange the products of TasteBuds Boutique Customers within a period of five (5) business days following the receipt of the order subject to an exchange request by the Customer. In the event that the product is a single object which takes time to be produced, the designer undertakes to provide TasteBuds Boutique and the Customer with production and delivery time within two (2) business days.

Only unused and undamaged products can be exchanged by TasteBuds Boutique Customers if they are not satisfied. We can exchange the products only if they are returned by the Customer in good condition and in their original packaging.

We do not exchange personalized orders.

General

Shipping fees for exchanges

The Customer is responsible for paying the shipping fees incurred by returning the items. The shipping costs are not refundable.

Reimbursement of the price in case of a return

In the event that the Customer returns a non-food product in good condition and that we have accepted the condition of the latter, TasteBuds Boutique will refund the selling price to the Customer within a delay of fifteen (15) business days. Depending on the Customer's financial institution, the payment of the sale price to the Customer's bank account may take up to five (5) business days.

Who should I contact if I want to return an item as per your Return Policy?

 

You can contact us at info@tastebudsboutique.com with your order number, information and the reason why you want to return your product. We will be happy to assist you and we will process your request.

What shall I do if I have a problem with my order?

You can contact us at info@tastebudsboutique.com with your order number and information. We will be happy to assist you anyway we can.

Sales, discounts & gifts 

How can I learn about sales and discounts?

We announce products on sales, discounts and much more through our newsletter. To get notified, please subscribe here.

Can I purchase products and send them as a gift?

We can definitely ship your order to someone else as a gift, all you need to do is indicate the name and address when you place the order.

 

I have a gift card, how do I redeem it?

Once you finish shopping, go to your cart to proceed and review your order.

In the payment section, enter the unique code in the field “Promo code or gift card” to redeem your gift. 

Comments & contact

Where can I report an issue?

You can send us an email to info@tastebudsboutique.com. We will get back to you within 24 to 48 hours.

Can I contact an artisan or designer?

 

By all means, we are happy to answer any question you may have regarding our artisans and designers. You can send us an email with your request at info@tastebudsboutique.com and we will make sure to liaise with the artisan you would like to contact and get back to you with an answer.

How often can I make a review?

We suggest you make a review of products you have tried once. We encourage you to be accurate. Base your comments on your own experience; don’t use defamatory or discriminatory language.

 

You can also send us feedback at any time regarding any subjects related to the platform, its artisans, designers and partners at info@tastebudsboutique.com.

Can I recommend an artisan or designer to TasteBuds Boutique?

By all means, we are always looking for great products. If you would like to suggest an artisan or designer, please send us an email to info@tastebudsboutique.com and we will follow-up on your suggestion with the artisan or designer.

Corporate orders

Can I order online if I'm ordering for a company?

If your order is small and the inventory is available for online ordering, you can place your order directly online if you're paying with a credit card.

However, most corporate order are placed separately by contacting us. We can help you customize, provide recommendations and discuss timelines and other details to best meet your needs. 

Please email info@tastebudsboutique.com with your request, and we'll be happy to assist you.

How do I go about placing a large corporate order?

All corporate orders, whether for gifts, a one-time order or orders on a continuous basis are treated separately due to inventory management, delivery timelines and other factors and criteria. Please email us with any corporate order details at info@tastebudsboutique.com with your request and we will be happy to assist you. 

Can I benefit from a discount on corporate orders?

All and any ongoing, past or future discounts, promotions  or shipping setup offered on our website are not applicable to corporate orders. Such discounts are offered to individual customers ordering online for their own needs. 

However, we'll be happy to discuss any corporate request you may have and work closely with you to meet your business needs.

What is your return/cancellation policy on corporate orders?

Corporate orders are subject to a quote that should be approved by the client within a specified timeframe. Following approval of the quote and confirmation of the order, cancellations or returns will no longer be possible and will be subject to the payment in full of the order. All terms are specified to our clients upfront and stated on all documents so that they have all the information and time needed to make their decision prior to finalizing their order, with the terms and conditions stated and agreed upon.

We're happy to discuss any corporate request you may have and work closely with you to meet your business needs.

What are your shipping and handling fees on corporate orders?

Corporate orders are subject to different shipping and handling fees than those stated on our website for individual orders. Given that corporate orders vary from one order to another, an estimate of delivery and handling fees is sent to the client along with the estimate of their order for approval prior ordering. These fees largely depend on the client needs and vary according to several variable, namely customization, shipping address, quantity, etc.